Terms and Conditions

TERMS AND CONDITIONS

 

  1. INFORMED CONSENT

1.1 I understand that I have the right as a patient, to be informed about my condition and recommended surgical, medical, or diagnostic procedures to be used or administered. This information, including involved risks and hazards, is provided so that you may make an informed decision about whether to undergo the procedure. This disclosure is not meant to scare or alarm you; it is simply an effort to make you better informed so that you may give or withhold your consent for the proposed procedure.

 

  1. CONSENT

2.1 I hereby acknowledge that I will exercise my right to be informed about the risks associated with the procedures proposed to me by the attending provider during this and any subsequent visits; and that I will share my concerns with the provider and ask any questions I may have regarding the proposed procedure.

2.2 Furthermore, I consent to have the recommended surgical, medical, or diagnostic procedure performed during this and any subsequent visits.

 

  1. EXCLUSION OF LIABILITY

3.1 I hereby indemnify the Practice, and their agents, against any claim instituted by any person (including a dependent of the patient) due to damage or loss of any kind whatsoever (including consequential damages or special damages of any kind) arising directly or indirectly from any injury (including fatal injury) sustained by or damage caused to the patient or any illness (including terminal illness) sustained by the patient, whatever the cause/causes, only with the inclusion of intentional failure by the Practice, employees or agents.

3.2 I release the Practice and/or its employees and/or agents from all liability.

 

  1. APPOINTMENT, CANCELLATION & NO-SHOW POLICY

 

At The Centre of Wellness, appointment times are reserved exclusively for each patient. We value your time and ask that you respect ours in return.

 

4.1 APPOINTMENT CONFIRMATION

  • Patients are required to confirm their appointment at least 24 hours in advance.
  • Failure to confirm may result in the appointment being released.

 

4.2 CANCELLATION POLICY

We understand that unforeseen circumstances may arise. However, due to the nature of our practice and the demand for appointments, the following applies:

By proceeding with booking, the patient explicitly agrees to these terms and authorises The Centre of Wellness to invoice and recover outstanding fees if applicable.

 

Less than 24 hours notice:

First occurrence:

A R500 cancellation fee will be charged.

Second occurrence:

A R1,500 cancellation fee will be charged.

Third occurrence and beyond:

A non-refundable deposit of R1,500 will be required in advance to secure all future bookings.

This deposit is in addition to any outstanding cancellation or no-show fees, which must be settled in full prior to booking confirmation.

 

4.3 NO-SHOW POLICY

Failure to attend a scheduled appointment without notice will be considered a no-show.

A R1,500 no-show fee will be charged.

This fee is non-refundable and not transferable.

 

4.4 DEPOSITS

Where applicable:

  • Deposits are non-refundable
  • Deposits may be forfeited in the event of: Late cancellation (<24 hours), No-show
  • Deposits may be applied toward treatment if the appointment is attended as scheduled

 

4.5 OUTSTANDING FEES

No future appointments will be scheduled until all outstanding cancellation or no-show fees have been settled in full.

 

4.6 FAIR USE & LEGAL NOTE (CPA-ALIGNED)

In accordance with the Consumer Protection Act (South Africa):

Cancellation fees are reasonable and proportional to:

  • The time reserved
  • The loss of opportunity to treat other patients
  • The operational costs incurred

 

By booking an appointment, you acknowledge and accept these terms.

 

4.7 DISCRETION

The practice reserves the right, at its sole discretion, to:

Waive or adjust cancellation fees in cases of genuine emergencies

Decline future bookings for repeated missed or late-cancelled appointments

 

  1. MEDICAL HISTORY AND INFORMED CONSENT FORM

 

5.1 CONSENT

By attending the clinic, you give consent to The Centre of Wellness to perform aesthetic medical procedures on you.

You also consent to any additional procedures or medical services that may become necessary and are deemed reasonable during the course of treatment. This includes, but is not limited to, the administration of local anaesthetic and injectable treatments.

 

5.2 MEDICAL DECLARATIONS

You will declare any allergies, medications and/or supplements and any information that may affect your treatment outcome.

You understand the results that you may reasonably expect from the procedure and acknowledge that:

Results vary between individuals

Multiple treatments may be required

Maintenance treatments may be necessary

 

5.3 CONTRAINDICATIONS

You confirm that you DO NOT have any of the following:

  • Active infection
  • Current cancer or undergoing chemotherapy
  • Recent steroid injections (within 12 months)
  • Blood clotting disorders
  • Use of anticoagulants
  • Severe systemic or metabolic disease
  • Pregnancy or breastfeeding
  • Known hypersensitivity to any treatment component

 

If any of the above apply, please disclosed them to clinic staff.

 

5.4 PROCEDURE UNDERSTANDING

Procedures will be explained to you including:

  • The nature of the treatment
  • Risks, complications, and side effects
  • Expected outcomes and limitations

Understand that complications may occur even when the procedure is performed correctly and cannot always be predicted. This is an elective procedure.

 

5.5 IMPORTANT: NO GUARANTEE OF RESULTS

You need to fully understand and accept that:

  • Aesthetic medicine is not an exact science
  • Each patient’s anatomy, healing response, and outcomes are highly individual and unpredictable
  • Even with the highest level of skill, training, and care from the treating doctor/staff, no specific result or outcome can be guaranteed
  • The Staff at Centre of Wellness will always act in your best interest and apply their expertise to achieve the best possible outcome. However, due to natural anatomical variation, biological response, and lifestyle factors, results may differ from expectations and from other patients.
  • Dissatisfaction with a result does not imply negligence, error, or incorrect treatment.

 

5.6 PROCEDURE RISKS

All aesthetic procedures may involve:

  • Swelling, bruising, redness
  • Tenderness or discomfort
  • Temporary asymmetry
  • Infection (rare)
  • Vascular complications (very rare but serious)
  • Delayed reactions
  • Need for additional treatment or correction

 

5.7 FOLLOW-UP & COMPLICATION MANAGEMENT

You need to agree to attend follow-up appointments where advised

Contact the clinic immediately if you experience unusual symptoms

 

5.8 PAYMENT & NO REFUND POLICY

 

You need to understand and agree that:

  • All treatments are charged for the procedure performed, not for a guaranteed outcome
  • Payment is due in full on the day of treatment

❗ NO REFUNDS POLICY

Refunds do NOT apply to aesthetic treatments or injectable procedures under any circumstances.

This includes, but is not limited to:

  • Dissatisfaction with aesthetic outcome
  • Perception of “not enough change” or “too much change”
  • Natural variation in healing or product response
  • Need for additional treatments to achieve desired results

 

Rationale (acknowledged by patient):

  • Medical treatments cannot be “undone” once administered
  • Products (e.g. dermal fillers, botulinum toxin) are single-use, sterile, and non-returnable
  • Results depend on biological response beyond the staff/doctor’s control
  • Time, skill, and medical expertise have already been delivered
  • Additional adjustments or corrections are considered new treatments, not grounds for refund

 

5.9 IMMUNE RESPONSE DISCLOSURE

 

Immune responses (including vaccines or illness) may affect results

Delayed inflammatory reactions, though rare, can occur

 

5.10 LIMITATION OF LIABILITY

The clinic and doctors cannot be held responsible for:

  • Variability in results
  • Individual healing responses
  • External factors affecting outcomes

 

5.11 PATIENT RESPONSIBILITY

  • You read read the informed consents you are signing.
  • You need to have disclosed all relevant medical history.
  • You will have had the opportunity to ask questions, and need to understand all information provided.
  • You consent voluntarily, and accept risks, limitations and conditions.
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